We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- Job title
- Contact information including email address and telephone numbers
- Demographic information such as postcode/ZIP code, preferences and interests
- Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contact us here.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please contact us here. We will promptly correct any information found to be incorrect.
To complete a booking with us, we will require additional personal information about you and your group, which is entered into our booking form. We may need to share this personal information with third-party suppliers in order to purchase certain items (train tickets, entrance tickets, flights, meals etc.). We will only share the minimum information needed to secure the service(s). We may also be legally obliged to supply personal information to government departments for taxation and accounts auditing purposes.
This may include (but is not limited to) the following:
- Full name
- Passport information & physical copies
- Date of birth
- Home address
- Email address
- Telephone number(s)
- Dietary requirements
- Medical information
- International / domestic flight information
- Next of kin information
- Marital status
Retention of Personal Information
We are required by local law and for taxation purposes to retain personal information on file for a minimum of 7 years. During this period, we will maintain this information on secure servers, with access granted only by authorized personnel. Once the 7-year period has expired, we will remove all personal details and information from our records.
Handling of Payment Information
Sensitive payment information such as credit card details are handled exclusively by our credit card processor VisaNET, through their online payments platform. Information entered into the online payments platform remains confidential between VisaNet and the client and is never passed onto Evoke. Evoke will never request sensitive payment information directly. Never send payment information to us directly via email, over the telephone or by any other means.
We handle your personal details with the up-most care and use it only to facilitate the implementation of great vacation packages to Latin America. It is our promise not to re-sell your personal information or to exploit it in any way for present or future gain. Should you have any questions or concerns, please don’t hesitate to contact us.